Scheduling Coordinator

Job Summary:

Responsible for taking new referrals, matching workers with the case and managing the ongoing Consumer needs keeping continuity as the priority aspect of the process.

Organizational Relationship: Reports to the Agency Director

Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

· High School graduate (or equivalent),

· 1-year recent experience as a scheduling coordinator in a home services agency or related field.

· Ability multi-task and a Propensity for working with and helping people

· Must pass a criminal background check.

Responsibilities:

· Takes incoming referrals without delay.

· Actively works to encourage departmental growth (networking).

· Cooperates with Scheduling Manager regarding investigation of Consumer complaints/concerns. Remains calm, non-defensive and helpful in finding appropriate resolution.

· Cooperates regarding new processes developed to improve workflow and efficiency.

· Files all incoming documents timely and efficiently keeping all HIPAA information secured.

· Prints and distributes weekly accurate schedules.

· Reports staff who service Consumers outside the scheduled times without notification to the office.

· Receives and follows up on faxes received from answering service each morning.

· Takes and gives report from/to On-Call each morning.

· Reports all complaints and/or problems related to off-hour issues (answering service) or On-call.

· Participates in the QA Committee & orientation process as requested.

· Cooperates with Scheduling Manager regarding scheduling projects as designated by the Agency Director to improve internal scheduling processes.

· Other duties as assigned.

· Opens all staff requests within 48 hours of receipt.

· Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.

· Enforces the Agency’s disciplinary process without prejudice or discrimination.

· Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the Consumer caseload as quickly as possible relative to the event’s occurrence.

· Submits written time requests 2 weeks or more in advance of planned time off.

Functional Abilities:

· Is able to carry bundles upstairs weighing up to 10 pounds.

· Must be able to stoop and bend.

· Must be able to hear and effectively communicate in English.