Business Office Assistant

Job Summary: Responsible for assisting the Business Office manager with timely and accurate completion of billing, long-term care insurance processing, payroll, collections, and accounts payable functions of the agency.  Routinely performs clerical duties and assures that documents flow in a coordinated and efficient manner.

Qualifications:  High school graduate, 2 year degree in accounting, business or related field preferred. One year experience in payroll, billing and collections  processing, preferably in a private pay agency.  Demonstrates good communication skills, negotiation skills and public relation skills. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job duties.

General Duties:

1. Assists the Business Office Manager to ensure maximum reimbursement through efficient billing, collections operations and effective accounts payable using QuickBooks.
2. Assists the Business Office Manager to ensure billing and client accounts record systems are maintained in accordance with generally accepted accounting standards and incompliance with state, federal and other applicable regulations.
3. Assists the Business Office Manager with the payroll process and ensures the completion of the process accurately and timely.
4. Process all related information involved with using the billing and scheduling software system and maintains a comprehensive working knowledge of the systems, including upgrades and enhancements.
5. Will assist with the daily routine of confirming and verifying caregiver hours.
6. Process and post client payments made by cash, check, credit card or ACH payments.
7. Assist in processing insurance information for all applicable clients.
8. Protects the confidentiality of client and agency information of billing and payroll operations.
9. As needed, will respond promptly and courteously to all client inquiries or problems.
10. When needed, will assist with the management of the client files.
11. Provides as needed coverage for main reception.
12. Answers telephone inquiries and channels them appropriately.
13. Greets visitors and handles appropriately.
14. Manage incoming e-mails as well as sort all postal mail.
15. Will assist with updating Generations in regards to any client/caregiver schedule changes.
16. Will provide coverage for the Staffing Coordinator position as needed.
17. Will assist the Director with various administrative duties as directed.
18. When needed, assists with and participates in marketing events.
19. Presents a professional image, with attire in accordance with the agency dress code.
20. Demonstrates to others the values of the organization.
21. As requested, will complete all other duties as assigned.