Service Coordinator

Are you organized, compassionate, and looking to make a difference in the lives of others? Favorite Home Care is seeking a Service Coordinator to join our dedicated team! In this role, you’ll be the central point of communication between our clients, caregivers, and office staff - ensuring services are delivered smoothly, professionally, and with heart.

Responsibilities:

• Coordinate and schedule home care services based on client needs and caregiver availability

• Maintain accurate records in scheduling and EVV systems (e.g., HHAeXchange)

• Serve as the first point of contact for client and caregiver inquiries

• Monitor service delivery and resolve any staffing or care plan issues promptly

• Communicate effectively with clients, caregivers, and case managers

• Participate in on-call rotation (as needed)

Requirements:

• Prior experience in home care or healthcare scheduling preferred

• Strong organizational and multitasking skills

• Excellent communication and customer service abilities

• Familiarity with HHAeXchange or similar software is a plus

• Bilingual (English/Spanish/Russian/Ukrainian) preferred

• Must be able to work on-site in our office